Privacy Policy

Edge Architecture, PLLC
Effective Date: Jan 1st, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Edge Architecture, PLLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, physical address, business address

  • Payment information when you make a purchase or request a quote

  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

  • Professional information including business name, title, company information, professional references

Project Information:

  • Property details, project scope, design requirements, budget parameters, timeline expectations

  • Site surveys, existing building plans, zoning information, utility locations

  • Technical information including structural reports, environmental assessments, building code requirements

  • Photography including site photos, progress documentation, completed project images

  • Legal documents including property deeds, easements, permits, regulatory approvals

  • Design preferences including architectural styles, material preferences, functional requirements, accessibility needs

Non-Personal Information:

  • IP address, browser type, device information

  • Website usage patterns and analytics

  • Cookies and similar technologies

Customer Communication:

  • Records of inquiries and service requests

  • Appointment details and preferences

  • Service history and feedback

  • Records of phone calls, emails, text messages, meetings, and design consultations

  • Communication with engineers, contractors, and other design professionals

2. How We Use Your Information

We use collected data for:

  • Providing architectural and design services

  • Scheduling meetings, site visits, and design presentations

  • Project management and construction administration

  • Payment processing and project billing

  • Compliance with legal and regulatory requirements

  • Improving website functionality and user experience

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including project updates, meeting confirmations, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in

  • By providing your phone number and opting in, you confirm you are the subscriber or customary user of the number and have authority to consent

  • We maintain timestamped records of all opt-in actions

  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying “STOP”

  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

  • All opt-out requests are processed within 24 hours

Message Frequency & Content:

  • Message frequency depends on project activity, typically 1–4 messages per month unless urgent updates require more

  • Messages will be directly related to your services: project updates, schedule changes, urgent communications

  • We do not send promotional content without specific consent

Help & Support:

  • Reply “HELP” for assistance or contact us at info@edge-architecture.com

  • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply

  • Carriers are not liable for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Subcontractor sharing for support services is permitted. All other use case categories exclude text messaging originator opt-in data and consent.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We share data only with:

  • Engineers, contractors, consultants, regulatory authorities

  • Professional service providers (legal, insurance, financial)

  • Technology vendors (payment processors, SMS providers) under confidentiality agreements

  • As required by law or to protect our rights

5. Data Security

We use encryption, secure access controls, employee training, and regular audits to protect data. Despite our efforts, no system is 100% secure.

6. Data Retention

We keep your information as long as needed to complete services, comply with legal obligations, and maintain professional records (typically 7–10 years).

7. Cookies & Tracking

We use cookies to analyze site usage, remember preferences, and improve experience. You may disable cookies, but some features may not work.

8. Your Rights

You may access, update, or delete your data, opt out of SMS or emails, withdraw consent, and request copies of your project records by contacting us.

9. Contact Us

Edge Architecture, PLLC
1657 East Avenue
Rochester, NY 14610
Phone: 585.461.3580
Email: info@edge-architecture.com
Website: https://www.edge-architecture.com

Terms of Service

Edge Architecture, PLLC
Effective Date: Jan 1st, 2025

SMS Messaging Terms & Compliance

  1. Program Description:
    We send project updates, meeting confirmations, design milestone notifications, and urgent communications to clients who have opted in via our website, signed service agreements, or documented verbal consent.

  2. Message Frequency:
    You may receive 1–4 messages per month depending on project activity. Urgent updates may increase frequency temporarily.

  3. Cancellation Instructions:
    Text “STOP” to cancel. You will receive a confirmation and no further messages unless you rejoin by replying “START.”

  4. Support:
    Text “HELP” for assistance or email info@edge-architecture.com or call +1 (555) 123-4567 during business hours.

  5. Carrier Liability:
    Carriers are not responsible for delayed or undelivered messages.

  6. Message & Data Rates:
    Standard carrier rates apply.

  7. Age Restriction:
    You must be 18 or older to participate.

  8. Privacy:
    See our Privacy Policy at https://www.edge-architecture.com/privacy-policy for details on data handling.

General Terms

By using our website, you agree to be bound by these Terms, our Privacy Policy, and any other posted conditions. You agree to:

  • Provide accurate information when submitting inquiries

  • Use the site for lawful purposes

  • Maintain the confidentiality of any login credentials

We reserve the right to update these Terms and will post changes on our website.

Governing Law

These Terms are governed by the laws of New York State. Any disputes shall be resolved in New York through binding arbitration.

Contact

For questions regarding these Terms:

Edge Architecture, PLLC
1657 East Avenue
Rochester, NY 14610
Phone: 585.461.3580
Email: info@edge-architecture.com